If you are looking to return your order, we are here to help!

We offer a 45 day return policy.

Please note the following exceptions to our return policy:

  • Earrings due to hygiene reasons.
  • Made to order items.
  • Returned items must be returned in original packaging.
  • Returned items must have no visible signs of wear or use.

Refunds will be issued via the original payment method within 5 days of receiving return. Shipping costs are non-refundable.

How to return an item:

  1. Fill out our contact us form here
  2. Include your order number (this is found on your order confirmation)
  3. Receive instructions on how to ship your return.

Additional Information:

Cost of shipping return is not included. We do not take responsibility for lost products. 

If you have any questions please don't hesitate to contact us by filling out our Contact us form here 

Our 1 Year Warranty

All Solvar Jewellery comes with a 1-year warranty protecting your jewellery from manufacturing defects.  We take a great deal of pride in our craftsmanship and will certainly stand behind our work. 

This warranty doesn't protect against jewellery that is intentionally damaged, worn irresponsibly, accidental damages, damage due to misuse, scratching, loss of stones, loose, bent or broken prongs, rhodium wear, wear and tear, discoloured gemstones due to chemical reactions, and any circumstance not due to manufacturing defects.

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